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Welcome to Backland Outfitter! Call us: (612) 255-9476
Welcome to Backland Outfitter! Call us: (612) 255-9476

Shipping Policy

SHIPPING POLICY

Effective Date: January 1, 2026

Backland Outfitter LLC (“Backland,” “we,” “our,” or “us”) is committed to providing a reliable, transparent, and efficient shipping experience. This Shipping Policy outlines the terms and conditions related to product delivery from BacklandOutfitter.com.

1. SHIPPING DESTINATIONS

United States

We currently ship within the United States.

Future Expansion

We are actively working to expand our shipping locations. Please check this page for updates.

2. SHIPPING COSTS

  • Free Shipping: Orders over $150 qualify for free standard shipping within the continental United States
  • Calculated Rates: Shipping costs for all other orders are calculated at checkout
  • No Hidden Fees: All applicable charges are displayed before purchase

Small Order Shipping

Orders totaling $0.00 – $150.00 USD qualify as small orders and are subject to a flat rate shipping fee of $35.00 USD.

Shipping Speed

Eligible small orders will ship using our 1–2 business day shipping service after order processing is completed.

Processing Time

Most orders are processed within 1–2 business days. Once your order has shipped, tracking information will be sent to the email address provided at checkout.

3. ORDER PROCESSING

  • Processing Time: 1–2 business days (Monday–Friday, excluding holidays)
  • Cut-Off Time: Orders placed before 5:00 PM CST begin processing the same business day
  • Weekend & Holidays: Orders placed outside business days are processed the next business day

4. DELIVERY TIME ESTIMATES

Domestic Shipping

  • Standard Shipping: 3–15 business days
  • Expedited Shipping: 1–2 business days

Important: Delivery times are estimates and may vary due to weather, carrier delays, or other unforeseen factors.

5. SHIPPING CARRIERS & METHODS

We partner with trusted carriers to ensure safe and timely delivery:

  • USPS
  • UPS
  • FedEx

Tracking

All orders include tracking information sent via email once shipped.

Insurance

Shipments are insured against loss or damage. Contact us if any issues arise.

6. ORDER TRACKING

Once your order ships, you will receive:

  • Tracking number
  • Carrier name
  • Tracking link

Or Track Your Order Here

If you need assistance, please contact Customer Support.

 

7. DELIVERY ISSUES

7.1 Delayed or Lost Packages

Delayed Orders:
If your order exceeds the estimated delivery timeframe, contact us for assistance.

Lost Packages:
If marked as delivered but not received:

  • Verify your shipping address
  • Check with neighbors or property management
  • Contact us for further investigation

7.2 Damaged Packages

If your order arrives damaged:

  • Take photos of packaging and product
  • Contact us within 5 days

We will arrange a replacement or refund as appropriate.

8. BRAND-SPECIFIC TERMS

Some products may have brand-specific shipping or reporting timelines. In those cases, brand-specific policies take precedence. Please refer to our Return & Refund Policy for additional details.

9. MISSING ITEMS

If items are missing from your order:

  • Contact us within 5 days of delivery
  • Provide your order number and item details

We will investigate and resolve the issue promptly.

10. INCORRECT SHIPPING ADDRESS

  • Customers are responsible for providing accurate shipping information
  • Backland is not responsible for orders shipped to incorrect addresses

Returned Packages

If an order is returned due to an incorrect address:

  • We will contact you to arrange reshipment
  • Additional shipping fees may apply

11. POLICY UPDATES

Backland reserves the right to update or modify this Shipping Policy at any time. Changes take effect immediately upon posting. We encourage periodic review.

12. CONTACT INFORMATION

For questions or support:

THANK YOU

Thank you for shopping with Backland Outfitter. We appreciate your business and are committed to delivering a top-tier experience.